Operations Management ====== Course length ====== This course is one-week long. ====== Marks overview ====== * In-class - 2 case-studies 10% each - 20% * Assignment 30% * Daily activities 10% * Final exam 40% ====== Textbook ====== * See [[textbooks#operations_management| Operations Management]] ====== Assignment ====== * Due on day 5 * 30% of the final * Details of the [[om_assignment | assignment]] ====== In-class activities ====== * There are 2 in-class assignments that need to be completed in-class on days 2 and day 3. These are due on day 2 and 3 respectively * Each in-class work is worth 10% of the final grade ====== Valuable resources ====== ++++These materials might help you understand the course better | **A course on Operations Management on YouTube** * [[https://www.youtube.com/watch?v=DEuzzLled6k&list=PLIVUEy5yGD1xeIdlE8i5TfqWTL8wI4fWO | Operations Management Graduate MBA Course Lectures - 18 parts]] **Help** with statistics, like the concepts of standard deviation, mean, variables, variance, etc. * [[https://www.youtube.com/watch?v=09kiX3p5Vek | Standard Deviation]] * [[https://youtu.be/SzZ6GpcfoQY?t=16 | Statistics Fundamentals: The Mean, Variance and Standard Deviation]] * [[https://www.youtube.com/watch?v=WpnVbKOMukI | How To... Create a Pareto Chart in Excel 2013]] * [[https://www.linkedin.com/learning/excel-statistical-process-control/welcome?u=76281980 | Excel: Statistical Process Control]] * [[https://www.linkedin.com/learning/excel-statistics-essential-training-1-2/understanding-standard-deviation?u=76281980 | Excel Statistics Essential Training: 1]] * [[https://www.linkedin.com/learning/excel-statistics-essential-training-2-2/continuing-your-data-analysis-journey?u=76281980 | Excel Statistics Essential Training: 2]] * [[https://www.linkedin.com/learning/statistics-foundations-the-basics/the-beginning-of-your-statistics-journey?u=76281980 | Statistics Foundations: 1]] * [[https://www.linkedin.com/learning/statistics-foundations-2/welcome?u=76281980 | Statistics Foundations: 2]] * [[https://www.linkedin.com/learning/statistics-foundations-3/welcome?u=76281980 | Statistics Foundations: 3]] ---- **Six Sigma** * [[https://www.linkedin.com/learning/six-sigma-foundations/improve-performance-with-six-sigma?u=76281980 | Six Sigma Foundations]] * [[https://www.linkedin.com/learning/six-sigma-green-belt/getting-things-done-right-the-first-time?u=76281980 | Six Sigma: Green Belt]] * [[https://www.linkedin.com/learning/six-sigma-black-belt/welcome?u=76281980 | Six Sigma: Black Belt]] ---- **jamovi: an open source software to do statistical analysis** * [[https://www.linkedin.com/learning/introduction-to-jamovi/introduction-to-jamovi?u=76281980 | Introduction to jamovi]] on LinkedIn Learning * [[https://www.youtube.com/watch?v=mZomeS0tLxY | jamovi for Data Analysis]] - Full Tutorial, on YouTude (this is exactly the same as the above course, minus the transcripts) {{youtube>mZomeS0tLxY?medium}} ---- **Books** * [[https://pressbooks.senecacollege.ca/operationsmanagement/ | Introduction to Operations Management]] * [[https://learn.saylor.org/course/view.php?id=86 | BUS300: Operations Management]], a BUS300 course at Saylor Academy * [[https://www.intechopen.com/books/operations-management | Operations Management]] Edited by Massimiliano Schiraldi, University of Rome Tor Vergata, Italy * [[https://www.moresteam.com/toolbox/index.cfm | Process Improvement & Lean Six Sigma Toolbox]] * [[https://learning-oreilly-com.ezproxy.torontopubliclibrary.ca/library/view/a-first-course/9781498764230/Text/cover.xhtml | A First Course in Quality Engineering: Integrating Statistical and Management Methods of Quality]], Third Edition. (You will need a Toronto Public Library card to access this book.) ---- **Articles** * [[https://en.wikipedia.org/wiki/Operations_management | Operations management - Wikipedia]] * [[https://www.moresteam.com/toolbox/statistical-process-control-spc.cfm | Statistical Process Control (SPC) ]] ---- * For statistics, tools, country indicators, business-related tutorials, and courses see **[[resources]]** ++++ ---- ====== Day 1 ====== ===== Learning Objectives ===== * Ch. 1 * Define operations management (p. 2) * Explain the distinction between goods and services (p. 9) * Explain the difference between production and productivity (p. 11) * Identify the critical variables in enhancing productivity (p. 14) ---- ====== Day 2 ====== ===== Learning Objectives ===== * Ch. 5 * LO 2: Describe a product development system (p. 157) * Ch. 6 * LO 1: Define quality and TQM (p. 205) (you can also read [[https://pressbooks.senecacollege.ca/operationsmanagement/chapter/managing-quality/ | this chapter for more information]]) * LO 6: Use the seven tools of TQM (p. 214) ===== In-class activity (must be submitted today) ===== Please choose one of the two following options (only one): ++++Option 1 | Page 22 * [[https://www.youtube.com/watch?v=8SP-UpSXSQA | Frito-Lay: Operations Management in Manufacturing]] (Heizer, 2019, p. 22) Source: Heizer, J., Render, B., Griffin, P. (2019). //Operations Management//, 3rd Edition. {{youtube>8SP-UpSXSQA?medium}} --- ++++ ++++Option 2 | Page 22 * [[https://www.youtube.com/watch?v=plUMEFSZAI0 | Hard Rock Cafe: Operations Management in Services]] (Heizer, 2019, p. 22) Source: Heizer, J., Render, B., Griffin, P. (2019). //Operations Management//, 3rd Edition. {{youtube>plUMEFSZAI0?medium}} --- ++++ ++++Extras | ===== Helpful resource ===== * [[https://www.moresteam.com/toolbox/index.cfm | Process Improvement & Lean Six Sigma Toolbox]] ==== Video to watch ==== How to create an advanced control chart * [[https://www.youtube.com/watch?v=GAY3Yy1B4qs|Automated Control Chart in Excel (with built-in Data Simulation)]] {{youtube>GAY3Yy1B4qs?medium}} --- ==== Recommended articles ==== * [[https://innovecs.com/blog/quality-assurance-testing/ | It’s Better to Be Safe Than Sorry, or Why Quality Assurance Testing Matters to Your Business]] * [[https://www.mathsisfun.com/data/standard-deviation.html | Standard Deviation and Variance]] by Math Is Fun ++++ ---- ====== Day 3 ====== ===== Learning Objectives ===== * Ch. 7 * LO 1: Describe four production processes (p. 266) * [[https://www.youtube.com/watch?v=hNACNx5UlR8 | RESTRUNG | Official Documentary (2014)]]. A documentary about someone who designs custom-built guitars * LO 2: Compute crossover points for different processes (p. 271) * Ch. 9 * LO 1: Discuss important issues in office layout (p. 352) * LO 2: Define the objectives of retail layout (p. 353) * LO 3: Discuss modern warehouse management and terms such as [[https://www.conger.com/asrs-warehouse/|ASRS]], [[https://en.wikipedia.org/wiki/Cross-docking|cross-docking]], and random stocking (p. 358) * LO 4: Identify when fixed-position layouts are appropriate (p. 358) * LO 5: Explain how to achieve good process-oriented facility layout (p. 359) * LO 6: Define work cell and the requirements of a work cell (p. 364) * LO 7: Define product-oriented layout (p. 367) * LO 8: Explain how to balance production flow in a repetitive or product-oriented facility (p. 368) * Ch. 10 * LO 3: Identify major ergonomics and main environment issue (p. 395) ===== In-class activity (must be submitted today) ===== Please choose one of the two following options (only one): ++++Option 1 | Page 384 * [[https://www.youtube.com/watch?v=GaPBD9EaAKA | Facility Layout at Wheeled Coach Ambulance]] (Heizer, 2019, p. 384) {{youtube>GaPBD9EaAKA?medium}} --- ++++ ++++Option 2 | Page 383 * [[https://www.youtube.com/watch?v=MWWsSUWWowc | Layout at Arnold Palmer Hospital’s New Facility]] (Heizer, 2019, p. 383, q. 1, 2, & 3) {{youtube>MWWsSUWWowc?medium}} --- ++++ ---- ====== Day 4 ====== ===== Learning Objectives ===== * Ch. 7S (Supplement chapter) * LO 1: Define capacity (p. 293) * LO 2: Determine design capacity, effective capacity, and utilization (p. 295) * LO 3: Perform bottlenecks analysis (p. 300) * Ch. 15 * LO 1: Explain the relationship between short-term scheduling, capacity planning, aggregate planning, and a master schedule (p. 581) * Ch. 16 * LO 1: Define Lean operations (p. 619) ---- ====== Day 5 ====== * Final exam * The assignment is due