This course is one-week long.

• Assignment 60%
• Daily activities 10%
• Final exam 30%

• See Information Systems

• Due on day 5
• 60% of the final
• Details of the assignment

These materials might help you understand the course better

• Explain the business benefits of information management and how data quality determines success or failure. [Ch. 1 & 2]
• Map the functions of various types of information systems to the type of support needed by business operations and decision makers. [Ch. 7]
• Describe various types of functional systems and how they support managers and workers at the operational level. [Ch. 7 & 9]
• Transaction Processing Systems [Ch. 7]
• Decision Processes [Ch. 9]
• Strategic Planning [Ch. 2]

• Understand the uses of data [1, Ch. 2]
• Evaluate various types of communication technologies [1, Ch. 6]
• Explain the planning and forecasting, sourcing and purchasing, and distribution support provided by supply chain management (SCM) systems [1, Ch. 8]

• Explain the operational benefits and competitive advantages of business intelligence, and how forecasting can be improved. [Already discussed on day 2]
• Describe the system development life cycle (SDLC) processes¹⁾, feasibility analyses²⁾, and their impact on the acceptance and success of IT implementations.
• Analyse technical issues that arise within systems³⁾

• We are wasting up to 20 percent of our time on computer problems (white paper source)

• Describe the functions of enterprise resource planning (ERP) systems, implementation risks, and how ERP investments are justified.⁴⁾
• Explain the potential executive, managerial, and operational support of enterprise systems, their success factors, and reasons for failure.⁵⁾
• Describe customer relationship management (CRM) systems and their role in customer acquisition, retention and customer lifetime value.⁶⁾
• Identify the leading enterprise social platforms and their capabilities.⁷⁾

• Final exam
• The assignment is due